Delivering Energy Efficiently

Client Service

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Client Service

Cogent’s mandate is to deliver on time and in full—every time! We do this by ensuring secure supply through allocation and committed capacities. Your order can be entered directly into our Enterprise System via an MRP link. We use wireless barcode scanners to record master coil inventory origin, monitor production, ensure delivery dates, and track all product throughout the entire manufacturing process. We stay on top of your orders to ensure that it’s done right and on time.

Our VOC (Voice of the Client) program provides us with valuable feedback from you, allowing us to understand and integrate with what you – the client – truly wants. This kind of commitment and leadership ensures that we provide the absolute best in client care and satisfaction.

Providing a very positive, valued emotional experience creates trust and confidence in our capabilities to help our clients.

It is our job to deliver exceptional client experiences through being:

  • Trustworthy
  • Caring for our clients
  • Going above and beyond
  • Delivering solutions
Delivering Energy Efficiently